Question 1

What does the free review include?

Accepted Answer

Written feedback specific to your CV — structure, wording, ATS readability, and a clear suggested next step. It is not a rewrite, but it is honest and specific. No payment, no subscription.

Question 2

How long does it take?

Accepted Answer

Typically 1–2 business days. You will be notified by email when it is ready.

Question 3

Is there any pressure to buy after the review?

Accepted Answer

No. The review is genuinely free. If we recommend a package, we explain why — but you are not obligated to do anything.

Question 4

Can I upload a CV in any format?

Accepted Answer

Yes — PDF and Word are both accepted. We recommend PDF to preserve formatting.

Question 5

See what a review looks like before uploading.

Accepted Answer

Visit the Free CV Review Example page for an annotated illustration of what we look at.

Question 6

What is the intake process?

Accepted Answer

After choosing a package, you complete a structured set of questions about your background, target role, experience, and goals. The writer uses these responses — not a template.

Question 7

Can I save my intake and come back?

Accepted Answer

Yes. Your progress is saved automatically. You can return to your dashboard and continue from where you left off.

Question 8

How is a writer assigned?

Accepted Answer

An admin assigns a writer based on language, availability, and role type. You do not need to choose.

Question 9

What happens after I submit my intake?

Accepted Answer

You will receive a confirmation and the order status will update as work progresses. You can track everything from your dashboard.

Question 10

When do I pay?

Accepted Answer

Payment is completed before the writing work starts — you will see the package and price clearly before confirming. For the free CV review, there is no payment at all.

Question 11

What payment methods do you accept?

Accepted Answer

Credit/debit card via Viva Wallet (EU/EEA) and Stripe (international). All major cards accepted.

Question 12

Is there a subscription?

Accepted Answer

No. All orders are one-time payments with no recurring charges or renewals.

Question 13

Can I get an invoice?

Accepted Answer

Yes. Contact support@kaeros.app with your order details and billing information. EU VAT invoices are available on request.

Question 14

How many revisions are included?

Accepted Answer

One free revision round is included in every paid CV order. Additional revisions are available at a fair additional cost.

Question 15

How do I request a revision?

Accepted Answer

Go to your dashboard, open your order, and use the revision request feature. Describe what you would like changed.

Question 16

What are the delivery timelines?

Accepted Answer

Timelines vary by package and are shown before you purchase. If you have an urgent need, contact us before ordering.

Question 17

What format is the CV delivered in?

Accepted Answer

As a PDF and/or Word file, depending on the package. PDF is always included.

Question 18

Is my CV information kept private?

Accepted Answer

Yes. Your information is used only to complete your order. It is not shared with third parties, used for advertising, or retained beyond what is operationally needed.

Question 19

Who can see my CV materials?

Accepted Answer

Only the assigned writer, QA reviewer, and support admin on your specific order. Access is role-based and limited.

Question 20

How do I request deletion of my data?

Accepted Answer

Log in, go to Settings → Legal Rights & Privacy, and submit a deletion request. Or email support@kaeros.app.

Question 21

Where is data stored?

Accepted Answer

Data is stored on EU-based infrastructure where possible. Full details are in the Privacy Policy.

Question 22

Can I cancel my order?

Accepted Answer

Yes — before work starts, you can cancel for a full refund using the cancellation button on your request page, or by emailing support@kaeros.app.

Question 23

What if work has already started?

Accepted Answer

Once the personalised writing process has begun, the order is generally non-refundable under EU consumer law exceptions for bespoke services.

Question 24

How do I know if work has started?

Accepted Answer

Your order status will change from "Submitted" to "In Progress." The cancellation button will no longer be visible once writing has started.

Question 25

How do I unsubscribe from marketing emails?

Accepted Answer

Go to the Email Preferences page and enter your email address to unsubscribe.

Question 26

How do I opt out of SMS messages?

Accepted Answer

Go to the SMS Preferences page and enter your number to manage your preferences.

Question 27

Will I still receive order update messages if I unsubscribe from marketing?

Accepted Answer

Yes. Transactional messages (order updates, delivery notifications) are separate from marketing messages.

How can we help?

Free CV Review

Orders & intake

Payments & invoices

Revisions & delivery

Privacy & data

Refunds & cancellation

Communication preferences

Still have a question?